Mercury evaluates the service performance of its dealers and assigns its highest rating of "Mercury Premier " to those demonstrating an exceptional commitment to service. Earning a Mercury Premier Service rating means a dealer:

• Achieves a 12-month service CSI (Customer Satisfaction Index) score above the national average.
• Possesses all necessary service tools, test equipment, manuals and parts books.
• Employs at least one Certified or Master technician.
• Provides timely service for all Mercury Marine customers.
• Offers extended service hours and mobile service, when appropriate.
• Uses, displays and stocks adequate inventory of genuine Mercury Precision Parts.
• Offers a clean, neat shop with well-organized tools and service literature.